Privacy Policy

Synapse Lab ("we", "us", "our") is an online school for AI development based at 29 Soi Ruam Rudi, Lumphini, Bangkok 10330, Thailand. This Privacy Policy explains how we collect, use, store, and protect personal data in connection with our website and learning services. By using this site or enrolling in a course, you agree to the practices described here.

1. Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, and optionally phone number and a message.
• Enrolment information: name, email, and payment reference (we do not store full payment card details).
• Course activity: exercise submissions, project files, and mentor communications.
• Website analytics: page visits, session duration, and general device/browser information via cookies (where consent is given).

2. Legal Basis for Processing

We process personal data on the following legal bases:

• Contract: processing necessary to deliver the course you enrolled in.
• Legitimate interests: responding to enquiries, improving course content, and maintaining website security.
• Consent: optional analytics and marketing cookies (you can withdraw consent at any time via the Cookie Policy page).

3. How We Use Your Data

• To respond to enquiries submitted via the contact form
• To process enrolment and deliver course materials
• To facilitate mentor feedback on your submitted exercises and projects
• To send course-related communications (schedule updates, feedback notifications)
• To improve course content based on aggregate learner feedback
• To meet legal and regulatory obligations under Thai law

4. Data Retention

We retain personal data for the following periods:

• Contact form data: up to 12 months from the date of submission
• Enrolment and payment records: up to 7 years for accounting and legal compliance
• Course activity and project files: for the duration of your enrolment plus 24 months
• Analytics data: aggregated and anonymised after 26 months

5. Data Sharing

We do not sell personal data. We may share data with:

• Payment processors: to handle course fees securely (they operate under their own privacy terms).
• Analytics providers: only where consent has been given for analytics cookies.
• Legal authorities: where required by Thai law or a valid legal process.

We do not share personal data with third parties for advertising or marketing purposes.

6. Data Protection Measures

• Data is stored on servers with access controls and encrypted at rest and in transit (TLS/HTTPS)
• Access to personal data is limited to Synapse Lab team members who need it to deliver courses or respond to enquiries
• We review data access permissions regularly
• In the event of a data breach affecting your personal data, we will notify you as required under applicable Thai law

7. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are only placed with your consent. See our Cookie Policy for full details and to manage your preferences.

8. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and applicable data protection law, you have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data, where we have no overriding legal reason to retain it
• Object to or restrict certain types of processing
• Withdraw consent for optional processing (such as analytics cookies) at any time
• Lodge a complaint with Thailand's Personal Data Protection Committee if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may link to external sites (for example, documentation or tool references used in course materials). We are not responsible for the privacy practices of those sites and recommend you read their privacy policies separately.

10. Children's Privacy

Our courses are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us at [email protected] and we will remove it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our site or services after a change is made constitutes acceptance of the updated policy. For significant changes, we will notify enrolled learners by email.

12. Contact

For privacy-related questions or to exercise your rights:

• Email: [email protected]
• Address: Synapse Lab, 29 Soi Ruam Rudi, Lumphini, Bangkok 10330, Thailand